After your purchase is completed, we will organise for your order to be dispatched as quickly as possible. As part of the process, you will receive at least two emails from us – one confirming your order has been placed and another when the item(s) has been shipped. Orders placed on a weekend day or public holiday will start being processed on the following business day. Orders are subject to availability.
Your parcel will be sent with Australia Post’s Parcel Post service. Delivery timeframes are provided as a guide only, and the actual delivery time will depend on various factors. Our courier services provide tracking for you package until delivery. Covid-19 has impacted delivery timeframes so please be patient regarding when your item will arrive.
It is your responsibility to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, The Spirit of Us is not obligated to re-send your order to the correct address at our expense.
We hope you’ll love the items you buy from us, but understand that every now and then things might not be quite what you expected, or fit quite right. We are therefore happy to accept returns on most items within 21 days of purchase. Requests for returns must be made by email at firstname.lastname@example.org within 3 days of the date of receipt of the order. Returned item(s) must be received by the Spirit of Us within 21 days of the date of order.
Return item(s) must be in:
- Original condition.
- Clothing must be unwashed and unworn/unused; all products must be in the original packaging, with swing tags and any other packaging intact.
All items will be inspected on return.
The Spirit of Us reserves the right to refuse refunds if the item is not in its original condition.
Full priced items that have not been worn or used, are in the original condition with the original tags still attached may be returned for a refund or store credit.
We reserve the right to decline a refund if:
- The return was made more than 21 days after purchase; and/or
- The returned item(s) are marked, damaged or show signs of wear; and/or
- The item(s) are not returned in their original and undamaged box or packaging.
We will contact you if any items are not eligible for a refund.
In the case of faulty items – Where the item(s) fail to be of acceptable quality and the failure does not amount to a major failure, The Spirit of Us is entitled to choose between providing you with a repair, replacement or other suitable remedy. Exchange of items is subject to availability. The Spirit of Us classifies items to be faulty (i.e. not acceptable quality) if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. Items that are damaged as a result of wear are not considered to be faulty.
Shipping and handling charges are not refundable. You are responsible for posting your return goods. Once a return is received, refunds/exchanges/credit notes will be issued within 7 days.